Help - Frequently Asked Questions

Care4Car Model Finder Care4Car 21 successful years



  • Can I pay by cheque / postal order?

    • Yes, we are pleased to accept cheques and / or postal orders. Please print the web page detailing your shopping basket, and send it, complete with your name and address to:
      8 Wates Way,
      Acre Estate, Banbury,
      Oxfordshire - OX16 3TS
      (Please allow extra time for cheque clearance).
  • What payment cards do you accept?

    • We accept most payment cards: Visa, MasterCard, Switch, Solo, Visa Electron, Maestro and American Express. If you have any queries, please contact us.
  • Will I receive a confirmation of my order?

    • Yes. We will send an automatic email confirmation of your order. This will detail your order with a unique order number. It will also confirm the amount to be deducted from your payment card, and the delivery address. If you wish to cancel, or amend the order in any way, please contact us by email, quoting your order number, or telephone our office on +44 (0)845 225 2848. Please note, orders cannot be cancelled or amended once dispatched.
  • How are goods delivered?

    • We use Royal Mail 1st Class for most of our deliveries. For some of our larger items, we use Initial City Link. If the product is in stock, you can expect delivery in approximately 2-7 days (subject to Royal Mail normal service). Some orders will require a signature on delivery. If no one is in, or if the item is too big for your letterbox, the product will be available for collection at your local Post Office. (please note: The Post Office retains undelivered items for a limited period before the item is returned back to us. In this event, we will contact you to arrange re-delivery which will incur a small delivery charge).
  • Can I pay extra for Express Delivery?

    • Yes, we offer an Express Delivery service from Monday to Friday using APC Overnight. The cost for this service is £8.00 per order. Our Express Delivery Service offers a Guaranteed next (working) day delivery if you order before 1pm. Orders placed on a Friday before 1pm will be delivered on the following Monday.

      Our Express Delivery Service is offered for UK Mainland only, excluding the Highlands and Islands and is subject to stock.

      You will receive a separate confirmation email of the Express Delivery with a tracking number. If you have any queries on this service, please call us on 01869 255761.
  • Can I return goods?

    • If you are not entirely satisfied with your product, we will be pleased to change the product, or return your money within 14 days of despatch. Simply, return the new and undamaged product, with intact packaging and proof of purchase to us with a brief explanation and we will be pleased to exchange the product or offer you a full refund. Unfortunately, we do not cover your return postage costs. Please allow up to 30 days for the processing of refunds. Care4car complies with the UK Distance Selling Regulations.
      The address for returns is: Care4car, 8 Wates Way, Acre Estate, Banbury, Oxfordshire, OX16 3TS, United Kingdom
  • What if the goods are damaged / faulty?

    • All of our products are guaranteed against manufacturing defects for 12 months from the date of purchase. Our Boot Liners and Seat Covers are guaranteed for an even longer period as listed on the product description. We will be happy to Exchange any faulty products within the Guarantee period if the item is returned to us with proof of purchase and a brief explanation. Please contact us by email or telephone +44 (0)845 225 2848 before returning any products to us. Unfortunately, we do not cover your return postage costs.
  • How long do I have to wait for delivery?

    • Generally, items are available from stock and delivered immediately. Please allow approximately 2-7 days for the Royal Mail to deliver to you. If an item is out of stock, we will inform you, and advise an estimated delivery date.
  • Are the products we sell road legal?

    • Care4car sells worldwide and therefore we are unable to guarantee the legality of our products. We do not accept liability for any legal action taken against you, and we strongly recommend that you check with the relevant authorities prior to fitment. If we feel any of our products may cause a problem we advise of this in the product text.
  • I have not received my order / order confirmation?

    • Please contact us on +44 (0)845 225 2848 and we will investigate.
  • Do you Mail to Europe / Worldwide?

    • We are happy to post items to Europe and Worldwide but we must charge shipping on these items. Our rate is £20.00 per delivery for Europe and £30.00 per delivery worldwide. We use UPS Couriers, and will provide a tracking number upon request.
  • Are my personal details safe?

    • We use Secure Trading to process payments on the Care4car website. Secure Trading is the UK's leading independent Internet payment service provider and they use the latest technology to encrypt your personal data on their secure server. The Secure Trading payment system is also compatable with 3d secure, which enables you to enter your card PIN password to verify your purchase. Care4car does not store customer payment card details and we comply with the Data Protection Act 1998. From time to time, we may email you with marketing offers from Care4car. You are free to unsubscribe from these at anytime by contacting us or replying to the email. We do not pass on your details to third parties.
      We will from time to time send you information about new products or special offers you may be interested in. If there comes a time you do not wish to receive this information, you can remove yourselve by clicking here
  • Do you accept old electrical items under the WEEE Directive?

    • Yes, you can Recycle your old electrical items here!
      If you're buying a new electrical item, we will recycle your old one for free.
      Please do not throw electrical equipment in your bin (including those items marked with the crossed out wheeled bin symbol). This is because:
      Unwanted electrical equipment is the UKs fastest growing type of waste.
      Many electrical items can be repaired or recycled, saving natural resources and the environment.
      If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination, harming wildlife and also human health.
      The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis at our Office or Warehouse. Unwanted items should be returned within 28 days of purchasing your new product. Please contact us for further information.
  • You have not answered my question?

    • Please contact us by email or telephone on +44 (0)845 225 2848 and we will be delighted to give you an answer.